Tradera truly values each and every one of our members, and we offer 24/7 around the clock support to all of our valued members. All inquiries must be submitted in writing via email to support@Tradera.org. We ask as a general courtesy that you provide, at minimum, your account's User ID (if applicable) in your email. Once you have submitted an email to us, you should receive an automatic reply letting you know that we have received your communication.
While our Member Support team is eager to assist you, please understand that it may take them up to 24 hours to get back with you depending on the volume of support tickets that they are dealing with at any given time. If you don't receive a response within 24 hours, please re-submit your email.
Please note that although our company does have a toll-free phone number, we do not currently provide any customer service via our phone line and you will be re-directed to if you call in. Member Support is conducted 100% via e-mail communication. While there are several reasons for this, the most important is that we want to ensure all customer service communication is documented for both the protection of our members and the protection of Tradera.
We hope that you have a wonderful, pleasant experience with Tradera, and we are dedicated to ensuring your satisfaction.